pg178 Privacy Policy

This Privacy Policy ("Policy") describes how pg178 ("pg178," "we," "us," or "our") collects, processes, stores, shares, and protects personal information relating to individuals who access or use the pg178 online gaming platform at https://pg178.club, including all associated services, features, and content (collectively, the "Platform").

pg178 is committed to safeguarding the personal data of all Members and Platform visitors in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (collectively, the "DPA"). This Policy is intended to be read alongside our Terms and Conditions and Responsible Gaming Policy, all of which govern your relationship with pg178.

If you do not agree with any aspect of this Policy, you should not use the Platform and should contact pg178 support to request account closure and deletion of your personal data where applicable.

pg178 collects the following categories of personal data in connection with providing the Platform and its services:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify 21+ age eligibility);
• Philippine mobile number;
• Username and encrypted password;
• Email address (where provided);
• Nationality and country of residence.

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (Philippine passport, driver's license, UMID, Postal ID, or equivalent);
• Proof of address documentation;
• Selfie or live facial image for biometric verification where required;
• Source of funds documentation where requested.

2.3 Financial and Transaction Data

• GCash account number or linked mobile number;
• Maya account details;
• Bank account name and number for BPI, BDO, Metrobank, and other linked banks;
• Deposit and withdrawal history;
• Transaction amounts, timestamps, and reference numbers;
• Cryptocurrency wallet addresses where applicable (USDT).

2.4 Gaming and Behavioural Data

• Full game history including bets placed, games played, wins, and losses;
• Bonus and promotion usage;
• Session durations and login frequency;
• Responsible gaming tool usage and limit settings.

2.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Unique device identifiers;
• Log data including access times, pages visited, and error reports.

2.6 Communication Data

• Records of live chat conversations with the pg178 support team;
• Email correspondence relating to your account;
• Responses to surveys or feedback submissions (where you choose to participate).

3.1 Directly From You

The majority of personal data pg178 holds is provided directly by you — through account registration, KYC document submission, deposit and withdrawal requests, live chat conversations, and any other interactions you initiate with the Platform or support team.

3.2 Automatically During Platform Use

When you access or use the pg178 Platform, certain technical and behavioural data is collected automatically via cookies, server logs, and similar tracking technologies. This includes your IP address, session data, pages visited, games played, and device information. See Section 7 for full cookie details.

3.3 From Third-Party Payment Providers

When you make a deposit or request a withdrawal via GCash, Maya, BPI, BDO, Metrobank, or other linked payment providers, pg178 receives transaction confirmation data and payment reference information from those providers to facilitate and verify your transaction.

3.4 From Identity Verification Services

pg178 may engage third-party KYC and identity verification providers to verify the authenticity of documents and the accuracy of identity information you supply. These providers process your KYC data on pg178's behalf under strict data processing agreements.

pg178 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the agreement between you and pg178 — specifically, to operate your account, process deposits and withdrawals, verify your identity, and provide gaming services.
• Consent: Where pg178 collects data for purposes beyond contractual necessity — such as marketing communications or non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.
• Legal Obligation: pg178 is required to collect and retain certain data to comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine law.
• Legitimate Interests: pg178 processes certain technical and security data on the basis of its legitimate interests in fraud prevention, platform security, and responsible gaming compliance, where those interests are not overridden by your privacy rights.

pg178 uses the personal data we collect for the following specific purposes:

pg178 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. pg178 may share your personal data with third parties strictly in the following circumstances:

6.1 Service Providers and Data Processors

pg178 engages trusted third-party service providers to perform functions on our behalf, including KYC and identity verification providers, payment processing partners (GCash, Maya, BPI, BDO, Metrobank), fraud detection services, cloud hosting infrastructure providers, and customer support tooling. These providers are bound by contractual obligations to process your data only as directed by pg178 and in compliance with the DPA.

6.2 Regulatory and Law Enforcement Authorities

pg178 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other relevant Philippine government authorities where required or compelled to do so by law, regulation, court order, or other legal process.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a substantial portion of pg178's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via the Platform in the event of any such transfer that materially affects how your data is processed.

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pg178 Platform. They serve important functions that allow the Platform to work correctly, improve your experience, and help pg178 understand how the Platform is used.

7.2 Types of Cookies Used by pg178

You may manage non-essential cookie preferences via your browser settings. Note that disabling cookies beyond the essential category may affect the functionality and performance of the pg178 Platform.

pg178 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS): All data transmitted between your device and the pg178 Platform is encrypted using TLS 1.2 or higher;
• AES-256 Encryption at Rest: Sensitive data fields, including passwords (which are hashed rather than stored in plain text), KYC documents, and payment details, are encrypted at rest using AES-256 or equivalent standards;
• Access Controls: Access to personal data within pg178 is limited to staff and systems with a legitimate operational need, enforced through role-based access controls and multi-factor authentication for administrative systems;
• Fraud Detection Systems: Automated fraud monitoring tools analyse transaction patterns and login activity to detect and prevent unauthorised access and financial crime;
• Security Audits: pg178 conducts periodic security reviews and penetration testing of its Platform infrastructure.

pg178 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

Following the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg178:

• Right to be Informed: The right to be informed of the fact that your personal data is being or will be processed, including the purposes, scope, and manner of processing.
• Right to Access: The right to obtain a copy of the personal data pg178 holds about you, along with information on how it is being used.
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data in your pg178 account.
• Right to Erasure: The right to request deletion of your personal data where processing is no longer necessary for the purpose for which it was collected and no legal obligation requires continued retention.
• Right to Data Portability: The right to receive a structured, commonly used electronic copy of your personal data where processing is carried out by automated means.
• Right to Object: The right to object to the processing of your personal data on grounds relating to your particular situation, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pg178 has not processed your personal data in accordance with the DPA.

The pg178 Platform is strictly restricted to adults who are twenty-one (21) years of age or older. pg178 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor under your care has registered an account or provided personal data to pg178, please contact our support team immediately via live chat so that we can take prompt action.

pg178's primary operations are based in and directed toward the Philippines. However, certain service providers engaged by pg178 — including cloud infrastructure, KYC verification, and fraud detection providers — may process data on servers located outside the Philippines.

Where personal data is transferred to countries or jurisdictions outside the Philippines, pg178 ensures that appropriate safeguards are in place to protect your data in accordance with the standards required by the Philippine Data Privacy Act of 2012. These safeguards include standard contractual clauses, data processing agreements, and transfers only to jurisdictions that the National Privacy Commission has recognised as providing adequate levels of data protection.

The pg178 Platform may reference or incorporate services provided by third parties, including payment processors (GCash, Maya, BPI, BDO) and game content providers. These third parties operate their own privacy practices independently of pg178. pg178 is not responsible for the privacy practices or data processing activities of any third-party service provider beyond the scope of the data processing agreements pg178 has in place with them.

pg178 does not include external links to third-party websites on the Platform for browsing purposes. Any data you provide directly to a third-party payment provider (for example, GCash or Maya) in connection with a pg178 transaction is governed by that provider's own privacy policy, which you are encouraged to review independently.

pg178 reserves the right to update this Privacy Policy at any time. When material changes are made that affect how your personal data is processed, pg178 will provide advance notice via a prominent notice on the Platform and, where feasible, via the mobile number associated with your account.

The Effective Date at the top of this Policy reflects the date on which the current version came into effect. Your continued use of the Platform after the Effective Date of any updated Policy constitutes your acknowledgment of the changes. If you do not accept the revised Policy, you should discontinue use of the Platform and may request account closure.

pg178 has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and handling all data privacy-related enquiries and requests from Members.

You may contact the pg178 DPO through the following channels:

• Live Chat: Available 24/7 directly on the Platform at pg178.club — the fastest channel for urgent data privacy requests.
• Email: [email protected] — please mark your subject line as "Data Privacy Request" for prompt routing to the DPO team.
• Response Time: pg178 commits to acknowledging all data privacy requests within five (5) business days and resolving substantive requests within thirty (30) calendar days, as required by the DPA.

If you are not satisfied with pg178's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.